CITI Solves Security Concerns

Viva Voce Reporting needed to transcribe hearings at the International War Crimes Tribunal for the Former Yugoslavia in The Hague.


Viva Voce Reporting Ltd. (VVR) is a technologically progressive court reporting company providing real-time reporting and transcription services. Viva Voce Reporting’s head office is located in Ottawa, Canada, with additional offices in Vancouver, Canada, and The Hague, Netherlands.

The Problem

Viva Voce Reporting is a well-respected, Canada-based court reporting company that was retained to transcribe hearings at the International War Crimes Tribunal for the Former Yugoslavia in The Hague. To accommodate the increased workload, VVR needed to increase their staff by 500% and transform their IT capabilities. The challenges included needing to find a secure way to transmit the recordings transatlantically, limiting transcription blocks to prevent potential PTSD from the crimes against humanity horrors, and price point.


Hours of Recordings

Court Hearings

The Solution

CITI had the technical knowledge and hardware needed to make high-quality recordings from our previous experience in the music industry. Our first steps included making links from The Hague to offices in Ottawa. Then we addressed how to solve the psychological risks associated with having to listen to the evidence of war crimes hearings. It was decided to limit the recordings into small blocks shared amongst a number of transcribers. The challenge was to ensure the integrity of the final transcription. CITI designed software that edited and distributed the recordings into 10-minute blocks among 5 transcribers and then knit those smaller blocks of transcription into a seamless final product.

Digital Recordings of Court Proceedings

Transatlantic System

Digital Editing

Custom Software Development

Managed Services

The Results

CITI was able to help VVR satisfy their transatlantic IT needs, security needs, and personnel needs while achieving their goals at a fraction of the cost. Most importantly, CITI was able to devise the IT infrastructure necessary to ensure the integrity of a final transcription while dispersing the recorded materials amongst various people so that VVR did not expose their workers to the risks associated with transcribing war crimes hearings.

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