Computer Sense That You Can Trust

CITI is a full-service IT firm that has been providing managed services, IT solutions and consulting services to hundreds of clients in Toronto and around the world since 1986

From the closet to the cloud, we care for your IT ecosystem and keep your business running smoothly. Here are some of the things we do for our clients.

Moving to the Cloud

Is your company looking to move IT operations and assets to the cloud smoothly and without disruption? We’ll move you to the right cloud. CITI’s cloud migration specialists have extensive experience helping businesses eliminate premises networks with minimal disruption and cost. Considering moving to the cloud? Find out if the cloud is right for your company.

Cybersecurity

Is your management team asking about your IT security policies and practices? Are you worried about a cybersecurity breach? CITI’s comprehensive IT security services provide all the information your company needs to deal with current and future security situations and concerns. Learn about your IT security. Register for a free cybersecurity session.

Managed Services

There’s a way to keep your computers running smoothly that doesn’t require you to call your IT firm. Managed IT services offer proactive support, maintenance and monitoring of your computer systems that address most problems before they occur and all for a fixed monthly fee. Yes, Virginia, there is a better way to keep your IT running smoothly that does not require you to make that call.

Pay-As-You-Go Services

Are you concerned about minimizing IT maintenance costs? Perhaps you’re tech-savvy and only need help with complex situations. CITI can provide exactly the volume of IT services that you need—everything from a bit of network troubleshooting to help with a simple printer jam, our full range of services are always available on an on-call basis.

Disaster Recovery

Do you have nightmares of power outages? The only way to deal with a severe interruption to business operations is to plan for it. Beginning with a disaster recovery plan through implementing and maintaining failsafe, foolproof, rock-solid offsite backups, CITI has helped hundreds of companies protect their most valuable asset—their data and systems.

IT Consulting

Uncertain if your company should move to the cloud? Do you have doubts about the best way to back up your data? Looking for ways to minimize your vulnerability to IT security breaches? Perhaps you’re looking for help with your annual IT budget. CITI’s IT consulting services help businesses make informed strategic and tactical decisions on all aspects of information technology.

Some of our Partners

New call-to-action
New call-to-action

We’re With You

CITI practices agile IT management. Our boutique approach ensures that the solutions we provide are tailored to your specific needs—no matter who you are. Are you management, a business owner or another position? Let us know and we’ll customize your IT program just for you.

Management

As a manager, we know that fact-based decisions matter to you. That’s the reason why we focus on business continuance plans and fail-over systems that reduce attacks.

New call-to-action

Business Owner

Are you facing the expansion of your office network? If you’re not ready for managed services, we can tailor our solutions to your team’s exact requirements.

New call-to-action

Office Manager

Not only are you responsible for office management duties, but you also have to find IT solutions now that a colleague got ransomware. We’ve got you covered.

New call-to-action

IT Professional

Vacation coverage, overflow for your busy helpdesk, extra hands for your big roll-out, and on-call, in-depth technical assistance with heavy security and networking issues.

New call-to-action

IT Team Manager

You’re overseeing IT and need intelligence from the IT industry. We can consult with you on the latest about cybersecurity and other IT issues, and handle implementation.

New call-to-action

Some of Our Customers

Nanowave Technologies Case Study

“If it’s got wires, we call CITI.”

Ola Ore, Vice President & General Manager, Nanowave Technologies

Nanowave Technologies is a world-class manufacturer of aerospace radar systems and components and has the lion’s share of their market space.

Nanowave put their full-stack IT in CITI’s hands, including:

  • Computer Networks
  • Servers
  • Staff Computers
  • Networking Infrastructure
  • Internet Connections
  • Internet Services
  • IT Security
  • Maintenance
  • Fixed Asset Management
  • Business Continuance
  • Offsite Backups
  • Timesheet System
  • Local Backups
  • Telephone Vendor Management
  • Physical Security Systems
  • Surveillance Camera Systems
  • Card Key Systems
  • Access Control Systems
  • Integration
  • Custom Software for Security and Human Resources
  • Personnel Change Management
New call-to-action

Our Computer Sense Philosophy: We Care More

We know when your computers are down even before you do. That’s our idea behind computer sense. We monitor the health of your IT system as if it’s a living organism and the beating heart of your business.

Our bespoke IT services are tailored to your needs. Total customer satisfaction is the baseline against which we measure all our work. Our core values are that we be:

 

Responsive

Our ethic is about being of service to our customers and being 100% responsive

 

Friendly

Being approachable and friendly makes our customers feel that they can contact CITI any time

 

Solution-oriented

We acknowledge all support requests immediately and work hard to meet our customers’ needs

CITI's Implementation Services

Our managed implementations include data migration, IT product and service sourcing, office moves, and project planning and management.

CITI's Consulting Services

A component of our consulting services is research. Our clients typically ask strategic or tactical questions that have far-reaching implications for their entire organization.

CITI's IT Support Services

IT support includes helpdesk and deskside support, network troubleshooting, and situational or classroom training for your staff about cybersecurity.

Principal and Shadow Model

The way we execute our operations and staff our accounts speaks to the personalized attention we give to our customers. Our customers bypass our head office. You make service calls directly to your principal CITI technical support specialist, who gets to know your team and understand your operations. A secondary technical support specialist monitors your account. The principal and shadow model at CITI is core to delivering high customer satisfaction. 

 

What Matters to You, Matters to Us

The things you think about matter to us. If you tell us that you need to take your network from a closet on your premises to the cloud, then we know that you have a concern about computer security. We can then discuss and recommend several layers of IT security and areas where your vulnerabilities can be exploited by others.

 

There’s a Strong Bond Between Our People and Your People

There are other fundamental reasons why our clients work with CITI: integrity, friendliness, trustworthiness, and reliability. Another significant reason why our clients love us is the strong bond between our technical staff on the ground and you. We hire people who live close to your office so they can get to you quickly. 

 

You are Unique

You are one of a kind. Not only do we believe that, but we also walk the talk. We listen to you and let you tell us directly or indirectly what you need. We listen to you with gusto because we care. From there, we draw from our comprehensive range of services to develop a plan. Our formal process is based upon your unique needs.

We're here to help!

Moving to the Cloud

Is your company looking to move IT operations and assets to the cloud smoothly and without disruption? We'll move you to the right cloud. CITI’s cloud migration specialists have extensive experience helping businesses eliminate premises networks with minimal disruption and cost. Considering moving to the cloud? Find out if the cloud is right for your company.

Cybersecurity

Is your management team asking about your IT security policies and practices? Are you worried about a cybersecurity breach? CITI’s comprehensive IT security services provide all the information your company needs to deal with current and future security situations and concerns. Learn about your IT security. Register for a free cybersecurity session.

Managed Services

There is another way to manage your IT that doesn’t require you call your IT firm. Managed IT services offer proactive care, support, monitoring and maintenance of your computer systems for a fixed monthly fee. Process-driven, less involvement, more predictable cost. Yes, Virginia, there is a way to keep your IT running smoothly that does not require you to make a call.

Pay-As-You-Go

Are you concerned about minimizing IT maintenance costs? Perhaps you’re techno savvy. Or maybe you only need an IT firm for complex IT situations. CITI can provide exactly the volume of IT services that you want and need from network troubleshooting to helping a user with a jammed printer. Our full range of services are available on a per incident basis.

Disaster Recovery

Is the stuff of your nightmares power outages? The only way to deal with a severe interruption to business operations is to plan for it. Beginning with a disaster recovery plan through implementing and maintaining failsafe, foolproof, rock-solid offsite backups, CITI has helped 100s of companies protect their most valuable asset—their data and systems.

IT Consulting

Uncertain if your company should move to the cloud? Do you have doubts about the best way to back up your data? Looking for ways to minimize your vulnerability to IT security breaches? Perhaps you’re looking for help with your annual IT budget. CITI’s IT advisory services help businesses make informed strategic and tactical decisions on information technology.

Call Us