Managed Services Plans
Our managed services delivery model involves process-driven IT support. We lock everything in that you might need to manage your IT.
Scheduled Software Updates
End User Deskside IT Support
Server and Network Updates
Monitoring and Maintenance
Minimize Support Calls
Process-Driven and Proactive
Process-driven and proactive—before there's a problem
Take care of the IT you’ve already got by taking advantage of all the IT you need. Our managed services deliver IT support via a sustainable, predictable model.
Managed Services: The Better Way
There is a better way than calling your IT company when something goes wrong. Having managed services in place minimizes the number of support calls you need to make.
Process-driven
Managed services ensures that you get a repeatable and knowable IT service deliverable. This includes anything from guaranteed scheduled software updates to remote deskside support for your staff computers and training your staff as well.
Proactive
There is another way to manage your IT that doesn’t require that you call your IT person when there’s a problem. Our managed IT services offer proactive care, support, monitoring and maintenance of your computer systems.
Everything You Need No Matter What
Managed services is about constancy. Think of managed services like a tasting menu. It is literally all the care and feeding of all the IT you’ve got.
A Process-Driven Model
The concept behind managed services is discipline. For example, we update your servers every third weekend of the month. We also maintain your computer networks, networking infrastructure, Internet services, IT security, fixed asset management, disaster recovery mitigation, offsite backups, and more.
No Calls Necessary
Managed services is a way to keep your IT running smoothly that does not require you to make a call. We use remote monitoring so that when aspects of your computer system start to go outside of accepted norms, we take care of it right away.
A Fixed Monthly Fee
The emphasis of managed services is that it’s a knowable price. We agree with you on a scope of work and that in turn sets the price.
Managed Services Billing Model
Managed services is a particular approach to IT support. It’s good for organizations that want to control the cost of their IT support spend. We get in early to resolve your IT issues and keep things running for a fixed amount of money.
Less Involvement, More Predictable Costs
It’s not just a billing model but a procedural approach. With managed services, you get continuous IT care without having to meet with us to talk about it first. It also makes it less complicated for you to administer, as you get the same bill every month.
IT Insights from our Blog
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- Remote Workers Mean Cybersecurity Issues
- Why You Should Care about Cryptocurrency Mining
- How to Reduce IT Costs
- When Errors Mean Danger: Top 25 Most Dangerous Software Errors
- On Premise vs Cloud Storage
- An Introduction to Total Cost of Ownership (TCO)
We're here to help!
Moving to the Cloud
Is your company looking to move IT operations and assets to the cloud smoothly and without disruption? We'll move you to the right cloud. CITI’s cloud migration specialists have extensive experience helping businesses eliminate premises networks with minimal disruption and cost. Considering moving to the cloud? Find out if the cloud is right for your company.
Cybersecurity
Is your management team asking about your IT security policies and practices? Are you worried about a cybersecurity breach? CITI’s comprehensive IT security services provide all the information your company needs to deal with current and future security situations and concerns. Learn about your IT security. Register for a free cybersecurity session.
Managed Services
There is another way to manage your IT that doesn’t require you call your IT firm. Managed IT services offer proactive care, support, monitoring and maintenance of your computer systems for a fixed monthly fee. Process-driven, less involvement, more predictable cost. Yes, Virginia, there is a way to keep your IT running smoothly that does not require you to make a call.
Pay-As-You-Go
Are you concerned about minimizing IT maintenance costs? Perhaps you’re techno savvy. Or maybe you only need an IT firm for complex IT situations. CITI can provide exactly the volume of IT services that you want and need from network troubleshooting to helping a user with a jammed printer. Our full range of services are available on a per incident basis.
Disaster Recovery
Is the stuff of your nightmares power outages? The only way to deal with a severe interruption to business operations is to plan for it. Beginning with a disaster recovery plan through implementing and maintaining failsafe, foolproof, rock-solid offsite backups, CITI has helped 100s of companies protect their most valuable asset—their data and systems.
IT Consulting
Uncertain if your company should move to the cloud? Do you have doubts about the best way to back up your data? Looking for ways to minimize your vulnerability to IT security breaches? Perhaps you’re looking for help with your annual IT budget. CITI’s IT advisory services help businesses make informed strategic and tactical decisions on information technology.